Customer demand and feedback : an outline of the cadastre organization, customer expectations, customer satisfaction
Magis, M.C.D.
The objective of the Cadastre is to promote legal security in real estate transactions by collecting, updating and providing information on real estate to the customers in an effective and efficient way. Efficient/effective has to be viewed in a braod perspective. It has everything to do with the cost/benefit ratio to customers, i.e. value. The expensive process of data capturing, processing, storage and supply serves little purpose unless it has been made sure there is a demand for these services. The Cadastre is developing into a customer and market-oriented institution with a service-directed attitude.
Event: UN ECE WPLA Workshop Customers Cooperation Services
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